DON'T KNOW HOW TO DO VIDEO CALLS?
VIDEO CALLS ARE SUPER EASY! FIND OUT HOW
If you have never made a video call before, or are a little unsure of what to do, don't worry. It is really simple, and we can help you if necessary. With technology nowadays most people can make video calls, they probably just don't know it.
WHAT WILL YOU NEED:
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A good internet / wifi connection;
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Computer: connected to the internet with a webcam, microphone, and speaker, or;
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Mobile Device: with a camera connected to the internet via a Wifi network, or;
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Mobile Device: with a camera connected to the internet using your personal data plan.
ZOOM:
We use Zoom to conduct Behaviour Consultations because of ease of use. In your booking confirmation email, there will be a join Zoom meeting link. At the time of your consultation, all you need to do is click on the join Zoom meeting link in the email. It will then either ask you to download Zoom or join the meeting via your web browser. You do not need to setup a Zoom account to use Zoom. It is free and easy to use. Zoom can be used on any smartphone, tablet, iPad, laptop or computer. More detailed instructions on how to join a Zoom Meeting can be found below.
PRIOR TO JOINING ZOOM SESSION (Preferably the day before):
STEP 1: Test your internet connection speed for download, and upload speed, by typing Speed Test into Google and selecting "Go". Zoom recommends participant bandwidth for meetings to be:
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Receiving 1080p HD video requires 2.5 Mbps (Download Speed);
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Sending 1080p HD video requires 3.0 Mbps (Upload Speed).
STEP 2: Download the Zoom Client Meetings program (computer) or the Zoom App from the App store (mobile devices).
STEP 3: Start a Zoom Test Meeting with yourself on your device to test your settings.
HOW TO JOIN ZOOM MEETING - BY USING THE INVITE LINK:
STEP 1: Find your "Join Zoom Meeting" link, sent to you in the body of your Booking Confirmation email, or calendar event at least 10 minutes before the start of the meeting. It typically look like the examples below:
STEP 2: Join the meeting by clicking on the "Join Zoom Meeting" link, or copy and paste the link into your web browser.
STEP 3: The web browser will launch and show you the following screen:
STEP 4: Follow the prompts to "Open" and / or "Allow" Zoom. If you have never used Zoom before, you will be prompted to follow a few simple steps to download it. For this reason, try to arrive a few minutes early for your appointment.
STEP 5: Click on the "Join Meeting" button to enter the meeting. You don't need to have a Zoom account, or Sign Up or Sign In, to attend your Behaviour Consultation using a web browser.
STEP 6: You may see a message saying "Waiting for the host to start this meeting". While you wait, test your device's audio and video settings. Make sure they are turned on.
STEP 7: Once ready, our Behaviourist will let you into the meeting. Note; you might be prompted to choose audio and video devices before you enter.
STEP 8: Ensure you turn both your video and microphone on, to enable our Behaviourist to see and hear you. Sometimes these can take a couple of seconds to find.
IMPORTANT NOTE: Find the microphone and camera icons on your screen. Ensure that both DO NOT have diagonal red lines through them. If they do, it means that your microphone and camera are switched off. Click on each icon to turn them on and the red line will disappear.
HOW TO JOIN ZOOM MEETING - BY USING THE ZOOM DESKTOP OR MOBILE APP:
The second way to join a Zoom Meeting is from the Zoom desktop app. Click the word "Join" on your home page. In the meetings tabs, click the word "Join" next to your scheduled Behaviour Consultation Meeting. In the Zoom desktop application, you will only see meetings that you have personally scheduled.
Similarly, from your Zoom mobile meeting app menu, click on the name of the meeting and then the "Join" button.
You are now set to enter the meeting once the host is ready to get started.
HOW TO JOIN ZOOM MEETING - BY USING A MEETING ID NUMBER:
The third way to join a Zoom Meeting is by directly inputting a Meeting ID number or personal link name. Either through the Zoom website, desktop application or mobile app.
From the Zoom.us website click on the "Join a Meeting" button below.
Input the meeting ID number, or the personal link name and then click "Join".
This can be done from your Zoom desktop application, or mobile app homepage, by selecting the "Join" button. Input the Meeting ID, or personal link name, and click the "Join" button.
The Meeting ID number is a unique 10 or 11 digit number. Found in the Join Meeting link. In the example below, the Meeting ID number is 89025273573.
ZOOM HANDY HINT
Don't wait until the time of your scheduled Behaviour Consultation to test out entering the Zoom meeting. Do this anytime, with the join Zoom Meeting link provided in your Booking Confirmation email.
We recommend giving it a go a few days before your scheduled Behaviour Consultation. By clicking on the join Zoom Meeting link you enter the meeting, but it will inform you that your host hasn't started the meeting yet.
This is a great way to get familiar with Zoom ahead of your consultation. If you get stuck or have trouble, send us an email and we will help you.
IS MAKING A VIDEO CALL ON ZOOM FREE:
ZOOM is a free service. If the wifi or cellular internet connection you are using is free, then the video call is free. If the internet connection you are using costs you or you are using mobile data, then data charges or mobile data allowance limits will apply, depending on your service provider.
Video streaming uses quite a bit of data, therefore, make sure you check your use or use wifi where possible.
VIDEO CALL QUALITY:
Make sure you have a strong internet connection when placing or receiving video calls. A poor or improperly configured connection might result in poor video or audio quality. If you're connected to Wifi, your video call quality is dependent on your wireless network signal strength and network data speed. To make and receive video calls you require an internet connection with an internet speed of 3 Mbps or greater. You can check your internet speed by typing "speed test" into Google, and then clicking "Run Speed Test".